Slotozen Privacy Policy

At Slotozen, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you access our platform at slotozen.com, create an account, or interact with our services. By using our website, you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or submitting any personal details.

Who We Are

We operate Slotozen as a licensed online casino holding a Curaçao gaming licence. Our platform has been active since 2022 and is available to players in Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, among other permitted jurisdictions. As the data controller, we are responsible for determining how and why your personal information is processed. If you have any questions about our data practices, you can reach us at support@slotozen.com.

Information We Collect

When you register a Slotozen casino login or interact with our services, we may collect various categories of personal data. Our data collection practices are designed to be proportionate and limited to what is genuinely necessary.

Data You Provide Directly

• Full name, date of birth, and contact details including your email address
• Residential address and country of residence
• Payment information such as card details or cryptocurrency wallet addresses
• Identity verification documents required under anti-money laundering regulations
• Communications you send to our support team via live chat or email

Data We Collect Automatically

• IP address, browser type, device identifiers, and operating system
• Gameplay activity, transaction history, session duration, and betting patterns
• Cookie data and similar tracking technologies as described in our Cookie Policy
• Log files generated during your use of the Slotozen app or desktop platform

How We Use Your Information

We at Slotozen Casino process your personal data for specific, legitimate purposes. We do not sell your information to third parties, and we apply strict internal controls on data access.

• Account management: We use your registration data to create and maintain your profile, process your Slotozen login Australia requests, and verify your identity.
• Payments processing: We handle your financial data to facilitate deposits via Visa, MasterCard, MiFinity, Neosurf, and CoinsPaid, as well as withdrawals through bank transfer and CoinsPaid.
• Legal compliance: We are required to verify player identities, enforce age restrictions, and detect potentially fraudulent activity in accordance with our licence obligations.
• Customer support: We use your contact information to respond to enquiries submitted via our 24/7 live chat or by email.
• Marketing communications: With your consent, we may inform you about our Slotozen bonus codes, free spins promotions, tournaments, and the Slotozen no deposit bonus offers available on our platform.
• Service improvement: We analyse aggregated usage data to enhance the player experience across our 4,000+ game library.

Legal Basis for Processing

Our Slotozen data processing activities are carried out on the following lawful grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player.
• Legal obligation: We must comply with applicable gambling regulations, KYC requirements, and anti-money laundering laws.
• Legitimate interests: We process certain data to prevent fraud, ensure platform security, and improve our services.
• Consent: Where we rely on your consent — for example, to send you information about Slotozen promo codes or bonus offers — you may withdraw that consent at any time.

Sharing Your Information

We do not disclose your personal data to unauthorised third parties. However, we may share it in limited circumstances with trusted partners who support our operations at Slotozen Casino:

• Payment processors and financial institutions handling your transactions
• Identity verification and fraud prevention service providers
• Game providers including Pragmatic Play, Play'n Go, Yggdrasil, Push Gaming, and others whose software powers our platform
• Live dealer solution providers such as Evolution and Ezugi
• Regulatory or law enforcement authorities when required by applicable law

All third parties we work with are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active or as long as necessary to meet our legal, regulatory, and business obligations. Following account closure, we may retain certain records for a defined period as required under our Curaçao licence and applicable anti-money laundering regulations. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. At Slotozen, we are committed to honouring those rights wherever applicable:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request deletion of your data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at support@slotozen.com. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies and similar technologies on our platform to recognise returning visitors, maintain session data, and analyse how players engage with our services. Cookies help us ensure that features like the Slotozen login process work smoothly and that content is personalised to your preferences. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Security Measures

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our security infrastructure includes data encryption, access controls, and regular security assessments. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Slotozen Casino account.

Restricted Jurisdictions

Our services are not available in a number of restricted countries, including the United States, United Kingdom, France, Spain, and many others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we may be required to close your account and return any funds in accordance with applicable regulations. It is your responsibility to ensure that online gambling is legal in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or through a prominent notice on the Slotozen online casino website. Your continued use of our services after any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on our website or by email at support@slotozen.com. At Slotozen, your trust matters to us, and we are always here to help.